Privacy
PRIVACY POLICY
Greenchords (ABN 87 721 438 347) knows that you care how information about you is used and shared. We are committed to high standards of conduct in all of our business activities, which includes protecting your privacy in accordance with Australian law. This notice describes our privacy policy. By visiting Greenchords, you are accepting the practices described in this Privacy Notice.
WHAT WE COLLECT AND HOW WE USE THIS DATA
The information Greenchords learns from customers helps us personalise and continually improve your shopping experience.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
We will also store comments or reviews, if you choose to leave them.
COOKIES
Like any other online store, we may collect personal information about you using cookies when you visit our website. Cookies let us create a more personalised and consistent shopping experience by recognising your computer the next time you visit. For example, we can hold items in your shopping cart in between visits to the Greenchords website. Cookies are small files stored on your device through your internet browser.
If you choose to reject the cookie or regularly clear them from your computer, you will still be able to use the Greenchords website, but without the enhanced shopping experience a cookie offers. You can delete cookies that are already on your device by going to the Settings section in your browser.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
CONTACT US FORM
We need to collect some data (e.g., name, phone number, email address, order number) so that we can reply to your query.
COMMENTS OR REVIEWS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
SOCIAL MEDIA
We use a number of social media platforms such as Facebook, Instagram and YouTube. We may use publicly available information (e.g., images and text relating to Greenchords or our products) when you use any such services or platforms.
DIRECT MARKETING
We may use your personal information for direct marketing purposes if you have provided consent. You can opt out of receiving direct marketing communications from us. Our direct marketing materials will tell you how to do this.
We may contact you (e.g., by email, social media or any other appropriate means) with information about our products that may be of interest to you. We may also provide relevant marketing to you either directly or through online advertising networks such as Google and Facebook. This marketing is based on your browsing activities, information collected by surveys, website analytics and other means.
WHAT WE SHARE WITH OTHERS
We share information with third parties who help us to perform functions on our behalf. These functions include delivering packages, sending emails, analysing data, providing marketing assistance, administering our promotions and processing payments. These third party agents have access to personal information needed to perform their functions for us only, and may not use it for any other purposes.
PAYMENTS
We accept payments through Shopify Payments and PayPal. When processing payments, some of your data will be passed to Shopify or PayPal, including information required to process or support the payment, such as the purchase total and billing information. Since Shopify and PayPal process all payments, we NEVER see you credit card or bank account information. Shopify and PayPal offer end-to-end encryption to protect your financial data.
Please see the PayPal Privacy Policy for more details.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
EMBEDDED CONTACT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g., YouTube videos and images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
HOW WE PROTECT YOUR DATA
While our website operates in a secure environment, there is always some risk when sending your personal information via the Internet. To check that you are using a secure server, check for the key or closed lock symbol on your browser window – it’s usually located at the top left of the window.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Greenchords (ABN 87 721 438 347) knows that you care how information about you is used and shared. We are committed to high standards of conduct in all of our business activities, which includes protecting your privacy in accordance with Australian law. This notice describes our privacy policy. By visiting Greenchords, you are accepting the practices described in this Privacy Notice.
WHAT WE COLLECT AND HOW WE USE THIS DATA
The information Greenchords learns from customers helps us personalise and continually improve your shopping experience.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store to save you time at checkout on future orders
- Comply with any legal obligations we have, such as calculating GST
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We will also store comments or reviews, if you choose to leave them.
COOKIES
Like any other online store, we may collect personal information about you using cookies when you visit our website. Cookies let us create a more personalised and consistent shopping experience by recognising your computer the next time you visit. For example, we can hold items in your shopping cart in between visits to the Greenchords website. Cookies are small files stored on your device through your internet browser.
If you choose to reject the cookie or regularly clear them from your computer, you will still be able to use the Greenchords website, but without the enhanced shopping experience a cookie offers. You can delete cookies that are already on your device by going to the Settings section in your browser.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
CONTACT US FORM
We need to collect some data (e.g., name, phone number, email address, order number) so that we can reply to your query.
COMMENTS OR REVIEWS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
SOCIAL MEDIA
We use a number of social media platforms such as Facebook, Instagram and YouTube. We may use publicly available information (e.g., images and text relating to Greenchords or our products) when you use any such services or platforms.
DIRECT MARKETING
We may use your personal information for direct marketing purposes if you have provided consent. You can opt out of receiving direct marketing communications from us. Our direct marketing materials will tell you how to do this.
We may contact you (e.g., by email, social media or any other appropriate means) with information about our products that may be of interest to you. We may also provide relevant marketing to you either directly or through online advertising networks such as Google and Facebook. This marketing is based on your browsing activities, information collected by surveys, website analytics and other means.
WHAT WE SHARE WITH OTHERS
We share information with third parties who help us to perform functions on our behalf. These functions include delivering packages, sending emails, analysing data, providing marketing assistance, administering our promotions and processing payments. These third party agents have access to personal information needed to perform their functions for us only, and may not use it for any other purposes.
PAYMENTS
We accept payments through Shopify Payments and PayPal. When processing payments, some of your data will be passed to Shopify or PayPal, including information required to process or support the payment, such as the purchase total and billing information. Since Shopify and PayPal process all payments, we NEVER see you credit card or bank account information. Shopify and PayPal offer end-to-end encryption to protect your financial data.
Please see the PayPal Privacy Policy for more details.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
EMBEDDED CONTACT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g., YouTube videos and images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
HOW WE PROTECT YOUR DATA
While our website operates in a secure environment, there is always some risk when sending your personal information via the Internet. To check that you are using a secure server, check for the key or closed lock symbol on your browser window – it’s usually located at the top left of the window.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.